VoIP & Telecoms

Introduction to VoIP/Telecoms

At FTS, we provide cutting-edge Voice over IP (VoIP) and telecommunications solutions. With the impending switch-off of the Public Switched Telephone Network (PSTN) by 2025, the transition to VoIP has become more critical than ever. Our VoIP solutions offer a modern, cost-effective alternative to traditional analogue systems, enabling businesses to stay ahead in today’s rapidly evolving digital landscape.

Contact us today for more information.

Cost-effectiveness

VoIP solutions eliminate the need for costly hardware investments and maintenance associated with traditional phone systems. With VoIP, businesses can significantly reduce their communication expenses through lower call rates, free internal calls, and simplified billing structures.

Enhanced Flexibility and Scalability

Unlike traditional phone systems, VoIP offers unparalleled flexibility and scalability. Businesses can easily add or remove users, expand their phone system to multiple locations, and adapt to changing business needs without the constraints of physical infrastructure.

Improved Reliability and Redundancy

VoIP solutions leverage the power of the internet to ensure reliable communication, even in adverse conditions. With built-in redundancy and failover mechanisms, businesses can enjoy uninterrupted connectivity and peace of mind, minimising the risk of downtime and disruptions.

Advanced Features

VoIP solutions come packed with advanced features that enhance productivity and streamline communication workflows. From voicemail-to-email transcription and call forwarding to virtual extensions and auto-attendants, businesses can take advantage of a wide range of tools to improve customer service and efficiency.

BT’s plan to switch off the analogue PSTN system by 2025 signals a pivotal moment in telecommunications. It’s time for businesses to prepare for this transition and seize the opportunities presented by VoIP solutions.

At FTS, we offer a comprehensive suite of VoIP services tailored to meet the communication needs of businesses of all sizes. Our range of VoIP solutions includes:

Why Choose Us

Our Process

Navigating the world of backup and recovery solutions can be complex, but at FTS, we believe in transparency and clarity.

Our streamlined process ensures that you are informed at every stage, setting clear expectations and delivering results that align with your business objectives.

DISCOVERY & ASSESSMENT

We start with a thorough consultation to understand your business needs and communication challenges. Our team assesses your existing infrastructure and identifies opportunities for improvement.

SOLUTION DESIGN & PROPOSAL

Based on our assessment, we design a tailored VoIP/Telecoms solution aligned with your objectives. We present a detailed proposal outlining the recommended solution, including features, timelines, and pricing.

IMPLEMENTATION & TRAINING

Once the proposal is approved, we proceed with the implementation and deployment of your VoIP/Telecoms solution. We provide comprehensive training sessions for your team to ensure a smooth transition and maximise productivity.

SUPPORT & OPTIMISATION

Following deployment, we offer ongoing support and maintenance to ensure your system operates smoothly. We conduct regular performance reviews and make continuous optimisations to enhance system efficiency and user experience.

Common Questions

Most Popular Questions About VoIP & Telecoms

VoIP, or Voice over Internet Protocol, is a technology that allows users to make voice calls over the internet rather than traditional phone lines. It converts voice signals into digital data packets that are transmitted over IP networks, enabling cost-effective and efficient communication.

Yes, VoIP is a reliable communication solution for business use. With proper setup and configuration, VoIP systems can offer high-quality voice calls, reliability, and uptime comparable to traditional phone systems. However, it’s essential to ensure a stable internet connection and implement appropriate network infrastructure to maximise reliability.

Yes, in most cases, you can keep your existing phone numbers when switching to VoIP. This process, known as number porting, allows you to transfer your current phone numbers to your VoIP service provider. It’s essential to check with your VoIP provider for specific requirements and procedures regarding number porting.

To use VoIP, you’ll need an internet connection, VoIP-enabled devices (such as IP phones or softphones), and a VoIP service provider. Depending on your requirements, you may also need additional hardware, such as routers, switches, and adapters, to support your VoIP infrastructure.

Hosted VoIP, also known as cloud-based VoIP, involves using a service provider’s infrastructure to host and manage your VoIP system remotely. On-premises VoIP, on the other hand, requires installing and maintaining VoIP equipment on-site at your business premises. Each option has its advantages and considerations, depending on factors such as control, scalability, and upfront costs.

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Get in touch

Finch Technical Solutions

You can also get in touch with us by visiting us, emailing us or calling us.

Head Office

26-28 Kempton Road, Keytec 7 Business Park, Pershore, Worcestershire, WR10 2TA

North Office

The Campus, Crewe Green Road, Crewe,
Cheshire, CW1 5DU

Email Support

sales@finch-ts.co.uk

Let's Talk

Phone : 01270 323 777